This app works with the customer support desk Help Scouts public API; however, this app is in no way associated with or supported by Help Scout. For support please post on my developer support page (below) or email me directly at [email protected]
I developed it to help me quickly get in answer or monitor support and get out. With this free app you can easily keep track of support with the following features:
- Work with multiple Mailboxes
- Work with all of your Folders
- Keep up with Conversations
- Browse Threads
- Pull to quickly refresh on any page similar to your mail client.
Make a one time upgrade to Pro in app to unlock these features:
- Download and Share attachments
- Fully edit and manage conversations. Update the status or assign conversations to other users.
- Respond or add a note to a thread while reassigning or changing the status.
- Delete conversations and notes
- Tag conversations.
- Run manual workflows on conversations.
Ive got some more updates in the works:
- Create new conversations
- Saved responses
- Save reply to Draft
HelpScout Hub works off of the Help Scout API and requires your API Key which you can generate under your user settings on the Help Scout website. API access not available on free plan.